Terms and Conditions

Please report any missing items from your order within 24 hours of receipt. 

We are unable to offer any warranty on our toy products. Any defaults must be reported within 30 days along with picture evidence. Please note that we are not responsible for items that get broken, damaged or tarnished by use. 

All our soft play, bed surrounds, sensory tunnels and our commercial grade sensory dens manufactured by us will come with a 12 month return to base warranty covering any default stitching. This does not cover you for wear and tear due to use or damaged caused by inappropriate usage. 

We are not liable for any costs incurred in returning the said goods back to us.  Repairs will only be carried out for free if the stitching is proven to be defective and this only covers our commercial grade items and no toy items are covered.

We are unable to accept return on any bespoke made to order items. 

For all our hand painted items the artwork we provide will vary. Every piece is unique to you and therefore may vary to other images you see on our website or social media. 

All printed and painted soft play may contain tiny blemishes. This is a normal part of the procedure and no returns can be accepted if the blemish cannot be seen from normal usage from a distance of 1.5m

Should you feel you have reason to make a complaint these cannot be dealt with by social media. All complaints must be sent via email to our head office at Playhappyltd@aol.com and complaints will only be handled during normal office hours. 

When ordering we will advise you of an expected waiting time. For most soft play items this will vary from 2 to 7 weeks depending upon the time of year. We are not liable for any delays in the manufacturing process and these times are a guide only. We cannot and will never "Guarantee"  a delivery date and we will not accept any orders where you require a guaranteed date. 

We will not manufacture any bespoke item until we receive a holding deposit. Your anticipated manufacturing time is from the time payment is made. 

By placing an order and making payment you confirm acceptance to these Terms and Conditions, your statuary rights remain unaffected.

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